You have 30 days from the delivery date to return items for a refund or exchange. All returns must be initiated within this timeframe.
Return Requirements
Eligible Items
• Unused and in original condition
• In original packaging with all accessories and manuals
• Free from damage not caused by manufacturing defects
• Accompanied by the original receipt or order confirmation
Return Authorization (RA)
• Contact us at support@lawnvera.com or +1 (216) 427-6273
• Provide your order number and reason for return
• We will send you a Return Authorization (RA) and instructions
• Include the RA number inside the package and on the label if required
Non-Returnable Items
• Custom or special-order items
• Items damaged by misuse or normal wear
• Used consumables such as batteries, oils, or filters
• Items without original packaging
• Tools that have been modified or altered
• Electrical items that have been installed or wired
Return Shipping
Customer Responsibility
• Return shipping costs must be covered by the customer unless the item is defective or the wrong item was sent
• Use a tracked shipping method; insurance is recommended
• Package items securely to prevent damage
Our Responsibility (Prepaid Returns)
• Defective or damaged items
• Wrong item received
• Item significantly different from the product description
Refund Process
Processing Time
• Refunds are processed within 5–10 business days after inspection
• Issued to the original payment method
• Credit card refunds may take 1–2 billing cycles to appear
Refund Amount
• Full refund for items in perfect, unused condition
• Original shipping is non-refundable unless the issue was our fault
• Return shipping may be deducted if not covered by us
Partial Refunds
• Returns after 30 days but within 60 days
• Items in good condition but missing accessories or packaging
• Light signs of use but still resellable
Exchanges
We offer exchanges for a different size or model of the same product (subject to availability), defective items under warranty, or items received in error.
Process: Request exchange authorization → Ship the original item with RA → Replacement ships after inspection. Price differences and shipping fees may apply.
Defective or Damaged Items
Immediate Action
• Contact us within 48 hours of delivery
• Provide photos of the damage or defect, including packaging
• Do not use damaged tools and keep all packaging
Resolution Options
• Full refund including return shipping
• Free replacement
• Manufacturer warranty service when applicable
Warranty Claims
• Contact Lawnvera first for guidance
• Warranty terms vary by manufacturer
• Some items may need to be sent directly to the manufacturer
Special Circumstances
Large or Heavy Items
• Items over 50 lbs or oversized may need special return arrangements
• Additional freight costs may apply
Hazardous Materials
• Items containing batteries or classified as hazardous require special handling
• Not eligible for air transport—contact us for instructions
Store Credit
• You may choose store credit for the full purchase amount, including original shipping
• Store credit never expires
• Not redeemable for cash
International Returns
• Customer is responsible for shipping, customs, and duties
• Refunds are issued in USD only
• Processing times may be longer
Contact Us for Returns
Company Name: Lawnvera
Address: 491 E Compton Blvd, Gardena, CA 90248, United States
Phone: +1 (216) 427-6273
Email: support@lawnvera.com
Website: https://lawnvera.com
Customer Satisfaction Guarantee
We stand behind the quality of our products. If you experience any issues, please contact us and we will work with you to make it right.